Privacy Policy

Wu Osteopathy

Effective date: 6 February 2026

Wu Osteopathy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable health records legislation.

This policy explains how personal information is collected, used, stored, and disclosed.

What Information We Collect

Wu Osteopathy may collect personal and health information including:

Name
Date of birth
Contact details such as phone number and email address
Address
Emergency contact details
Medical history and relevant health information
Referral information
Appointment and treatment records
Medicare or private health insurance details where applicable

This information is necessary to provide safe and effective osteopathic care.

How Information Is Collected

Information is collected through:

Online booking systems
Patient intake forms
In person consultations
Phone or email communication
Referrals from other healthcare providers

Where possible, information is collected directly from you.

Why We Collect Your Information

Your information is collected to:

Provide osteopathic assessment, treatment, and rehabilitation
Maintain accurate clinical records
Communicate regarding appointments and care
Process payments and claims
Comply with legal and professional obligations

Without this information, treatment may not be possible.

How Your Information Is Stored and Protected

Wu Osteopathy takes reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure.

Information may be stored securely using:

Practice management software
Secure electronic systems
Password protected devices

Only authorized personnel have access to patient records.

Disclosure of Information

Your information may be shared where necessary with:

Medicare or private health insurers
Other healthcare practitioners involved in your care (with consent where required)
Practice management or payment service providers used to operate the clinic
Regulatory authorities if required by law

Your information is never sold or shared for marketing purposes.

Access to Your Information

You may request access to your personal information at any time.

Requests can be made by contacting Wu Osteopathy using the details below.
Reasonable administrative fees may apply where permitted by law.

If any information is incorrect, it can be updated upon request.

Website and Online Data

The Wu Osteopathy website may collect limited technical information such as:

Browser type
Pages visited
General usage data

This information is used to improve website performance and user experience.

No personal health information is collected through website analytics tools.

Making a Complaint

If you have concerns about how your personal information has been handled, please contact Wu Osteopathy first so the matter can be resolved.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

Contact Details

Wu Osteopathy
510 Waverley Road
Mount Waverley VIC 3149

Phone: +61 433 179 235
Email: andrew@wuosteopathy.com

Changes to This Policy

This Privacy Policy may be updated from time to time.
The most current version will always be available on this website.